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Customer service skills are critical for your business success. This course is designed for any business that serves customers, regardless of the industry you are in.

The workshop will help you understand the domino effect that positive attitude, attention to detail, and working as a customer-focused team can have on the future of your business. It provides tools to help you succeed as a service professional by teaching how to maintain positivity, work as a team, manage workplace risk and learn service recovery.

When customers receive excellent service at your business, they will return, spend more money and tell their friends about it. No amount of money can match the value of positive word-of-mouth advertising!

Every employee on your team should view themselves as customer service professionals, whether they deal directly with customers or not.

NB Service Excellence Fredericton – English

  • Thursday June 22 2023, 9:00 AM - 3:30 PM
  • TBD
    Fredericton, New Brunswick
    Canada
    E3C 1A1